Whistleblower reveals DWP deflection script to get Universal Credit claimants off the phone.
Former Universal Credit service centre agent and writer on this site Bayard Tarpley has revealed details of a deflection script that staff are given to get claimants off the phone. Speaking to to Sky News, Bayard revealed “we were encouraged to do everything in our power to get them to hang up the phone and do that online.” Disgraceful… @BayardTarpley says
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