Former Universal Credit service centre agent and writer on this site Bayard Tarpley has revealed details of a deflection script that staff are given to get claimants off the phone. Speaking to to Sky News, Bayard revealed “we were encouraged to do everything in our power to get them to hang up the phone and do that online.” Disgraceful… @BayardTarpley says
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Alex’s recent ordeal with Universal Credit (UC) and their reversal of their previous decision about his health and its impact on his ability to work motivated me to write a quick article about health and Universal Credit. For those with health conditions, registering for Universal Credit can be an intimidating ordeal. When it comes to those with health conditions, typically
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The Department for Work and Pension (DWP) is using lies in social media ads to promote Universal Credit Just a quick aside from my usual articles as I’m seeing more and more promoted posts from the Department of Work and Pensions about Universal Credit. This fact alone is irresponsible because every working-age benefit claimant will eventually be transferred to Universal
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How Universal Credit puts people in rent arrears. Housing is one of the biggest, more obvious ways Universal Credit fails claimants. Besides the much covered policies surrounding young people and housing, the way the benefit processes these payments in general almost guarantees arrears. I’m hardly the first person to criticise how this benefit handles this, CPAG have alluded to many
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I just want to start by saying that the response since my first article has been overwhelming. Organisations, journalists and claimants have shared it and I’ve heard from people about their experiences with Universal Credit, and it has been humbling. It’s hard to know what the right thing to do is in these situations and I have been extremely grateful for
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This is the first in what I’m hoping will be a series of posts giving a comprehensive breakdown of Universal Credit, how it works for claimants and agents, and some of the fundamental flaws causing problems.
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Child Poverty Action Group have released another critical report on Universal Credit.
Bayard looks and this and what can be done.
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Hi everybody, My name is Bayard, I am a former telephony agent from Universal Credit. I was an employee there for two years and my duties consisted of answering queries, calculating and issuing payments, handling complaints and requests for reconsiderations, booking appointments, issuing advances, and quite a few other things. Our responsibilities on telephony evolved over the time I was
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