DWP suddenly find debts to recover from Universal Credit back payment
Just a day after telling me that they had overturned their original decision on my fitness to work and stating that I’m due back payment. The Department for Work and Pensions – DWP have now suddenly found debts to recover from it. The catch they couldn’t tell me what they are yet.
They stated that they would be in touch about any repayment that I may be due.
Quick to tell me I owe them
Just one day later I get a notification that I have a message in my online journal. After logging in I see that it’s yet another letter for me. I download it and upon opening it I see the words; “We owe you some money.”
Now I was surprised that the Department for Work and Pension (DWP) were this quick to write to me about them owing me money, but just a few lines in I realised the reason they were so quick.
After telling me that they owe me due to their recent decision they go on to say;
“As you already have an amount to pay back, we may use this money to recover some or all of your overpayment we’ll contact you about this.”
I was confused as last month they had stopped taking repayments from my Universal Credit account. I had contacted them and been told that I had nothing outstanding to repay. Now all of a sudden I do?
Manipulated my account
I went back to the “Payments” section of my online account and to my amazement they had already changed all of my previous statements to make it look like I had been paid the extra I was due. No more were there any statements showing them paying me £190.70 a month anymore.
What annoys me is; they have made this change to reflect that I should be paid the extra amount but in the letter told me I might not actually get it. They should have issued a separate statement to show the back payment.
Can’t or won’t say
I had written in my journal asking what debt was I due to repay. They responded within a few hours, again something I have never experienced. They advised that I would have to call debt management.
So I call debt management and wait to get through. Upon getting through things get well, a bit sketchy.
I tell them I’ve had the letter and it says I’m due them money. I ask what it’s for as just a month ago I was finally clear. The advisor puts me on hold for a couple of minutes and comes back to me.
They advise me that I will get a letter stating what I owe and when it will be taken. After I ask why, they say that they can’t tell me on the phone as their department is still calculating the amount and checking for other debts I may have due.
I ask how long this could take and am told that it could take up to four weeks and if I have any amount remaining from my under payment, they will deposit it into my bank account.
Always on their terms
When it comes to claimants getting the money they are due, the Department for Work and Pension (DWP) will always do it on their terms. Those terms being slow.
However if they find money you owe, they are all over it. The past few days is the most activity I’ve seen from them ever. A rollercoaster of ups and downs. One minute I think it’s over then it’s not.
Claimants in far worse situations than me will be suffering as a result of these unfair practices. It’s not fair that they can chase you for money and just take it as they wish yet if you ask for help they drag their feet and just point blank ignore you.
Anyway it is what it is, when I know more I will as always keep you updated.
Alex Tiffin
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I would email them through the JCP and give them 7 days, from either the day following the date you sent it or from the day you sent it, your choice, to give you confirmation of all alledged debts, how much and from when the debt accrewed. Threaten legal action if they are so much as a day late. Then Put in a Subject access Request for all your info from every benefit you have claimed plus any debts from the day you claimed benefit in your own name, with any and all addresses you have lived at while claiming. The SAR will take up to 40 days, you can even do the request online, if you take this route I would take a screen capture and save it before continuing to the next page. https://secure.dwp.gov.uk/personal-information-request/name
It’s new to me this SAR online so that’s what I would do. the email for JCP is https://los.direct.gov.uk/?type=1&lang=en
Dear Alex,
I have personal experience of the delightful Esther McVey, long before she was an M.P. and DWP Minister. Fifteen years ago she was a Councillor at Wirral Borough Council and lived just around the corner from me. I had become embroiled in a serious dispute with the Council over a particularly corupt Council Officer who used his Department for his own benefit.
After making repeated complaints about this Officer at all levels within the Council, all of which were ignored, While said Officer started to make complaints to the Police about myself when he realised I was on to him. I eventually contacted Mrs Let Them Eat Cake McVey and provided evidence of the Council Officers Maladministration as well as the then very real threat to myself of possible arrest. Mrs McVey told me in no uncertain terms that she had no intention of tackling the Council on my behalf, as she was going to be an M.P.